ERP Services

Get the Most Value from Your ERP Investment

ERP Implementation

From the moment you engage with Liberty Grove Software, we ensure that your new system gets the attention it deserves to be ready to go in your business environment. We’ll provide you with the right services to lead you through planning, implementation, testing, training, and ongoing support for your project.
Simple to Complex Projects
Detailed Planning
Upgrades

Flexible implementation plans to fit your needs

The world and technologies have changed. Applying old methodologies to cloud ERP is not effective. That's why we offer flexible plans to match your needs and resources. We'll be by your side to inspire your organization to thrive with your new business system.

We know how to implement Dynamics software

We also understand that every client's organization may have different resources and skills. Some may have experienced resources and need fewer hours, while others may need more guidance and hand-holding. Either way, we'll provide solid support to help you achieve your project goals.

We recommend a straightforward approach using best practices to ensure we bring your system operational while minimizing disruptions. 

It's all about teamwork

Our experience implementing hundreds of successful projects informs us that it is all about teamwork from both the client and our technical team. The Liberty Grove implementation team brings high-level project management skills and an understanding of business processes to your project to ensure a successful project launch.

Our consulting team are excellent listeners who communicate well, so there is a clear understanding of your requirements. We recognize that the employees in your organization who do the day-to-day work know where the process gaps are. We work as a team with your people to create a business system that works for every department.

Planning large or complex projects

The process may include engaging with us to:
Gather requirements
Identify any gaps in functionality
Research remedies with third-party add-ons, customizations, or business process changes to fill the gaps
Create an implementation project plan covering:
The Dynamics 365 Business Central/NAV software recommended
Suggestions on third-party add-ons and/or customizations
Review infrastructure hardware or software needed
Evaluate training requirements
Hosting options
Support options
A task list of the work into distinct phases, if applicable
List of personnel required from client and vendor teams
A proposed project schedule
Your Liberty Grove designated Project Manager ensures continuity

How we measure the success of the project:

Was the system "go-live" as planned?
Does the new system (or customization, add-on, etc.) function as promised?
Was the project completed on time?
Was the project completed within budget?
Did the client's staff receive the agreed-upon training, and are they now ready to do their jobs with the new functionality?
Was the project adequately documented?

At Liberty Grove Software, we have one added measure that is just as important to us as all the rest:

Did the project achieve specific goals like fewer workarounds, more visibility into key metrics, or better customer service? Your success with Dynamics Business Central/NAV is our objective.

Support

Getting Help from Liberty Grove is Simple

We take the long view when it comes to supporting something as essential as your business system, the heartbeat of your organization.  

We make sure there are training options available to ensure your people know how to use the ERP system. Training cuts down on processing errors and reduces questions to clarify functionality.  

That said, we know from experience that most clients, if they encounter a problem, simply want to be able to pick up a phone and pass the problem onto their Business Central/NAV partner.

The last thing they want to do is turn their key personnel into ERP investigators and lose even more time. 

That’s the approach we take with our clients. If something happens, you simply call or email us. From that point forward, we’ll take the ball. If it’s a problem we can solve on our own, we’ll do so. Otherwise, we’ll coordinate activities with your staff, contact Microsoft on your behalf, and ensure the issue is resolved to your satisfaction. 

Count on Liberty Grove’s Real-World Experience for Rapid Answers

Microsoft stands behind its ERP products by offering 10 years of active support for each new Business Central/NAV release. They have support plans available to purchase, however they don’t know your specific business processes like Liberty Grove does.  

Our customers appreciate that we can quickly identify a problem, and in many cases solve it immediately. If additional expertise is needed, we’ll shepherd it through Microsoft ‘s support process to its successful resolution. Count on Liberty Grove to be your ERP frontline support to keep your ERP running flawlessly. 

If a problem arises with your ERP system, just pick up the phone or email us – we’ve likely already encountered a similar issue from our years of supporting hundreds of customers and can help you resolve it quickly. We’ll identify what the issue is and usually solve it. Our long-term relationship with Microsoft means we can further escalate issues with Microsoft when needed.  

Troubleshooting is Where We Excel

As a longstanding Microsoft Dynamics 365 Business Central/NAV partner with experienced, fully certified employees and associates, many of whom have written books on Business Central/NAV, taught courses, or assisted Microsoft in problem resolutions, we’ve acquired a reputation for solving tough Business Central/NAV problems over the years. 

Have a problem you can’t solve?

Our deep experience means we likely have run into similar issues as the ones you might have. Troubleshooting is something we do every day for Business Central/NAV partners and end users who have been unable to solve problems through other means. In fact, 60% of our business comes from people calling us for help on specific Business Central/NAV issues. 

Rely on our dedicated highly skilled team to stick with you until your problem is resolved so you can get back to business quickly.   

Upgrades

We get it, you don’t know what you don’t know - like how upgrading can breathe new life into your operations. When your business grows or the marketplace evolves, your ERP system may fall behind. It may be “giving you all it’s got”, but it’s not enough to compete against today’s technology.

No worries – we are upgrade experts and can help you to leverage all Microsoft Dynamics Business Central has to offer.

Benefits of Upgrading to Microsoft Dynamics 365 Business Central

Take advantage of new functionality, including:
Access Microsoft Dynamics 365 Business Central/NAV from any web browser. Now your team can work from anywhere, anytime, from any device.
An improved user experience that empowers your team to get more done.
Significant reporting enhancements so you can make sense of your ERP data
Securely share information both inside and outside your organization with tight integration with SharePoint
New supply planning parameters that let you exert greater control over the planning engine
Improved cost accounting and cash flow forecasting capabilities
Gain performance improvements from strong integration with SQL Server
Works with hundred of Microsoft Apps to create Industry enhancements
And more

Business Central/NAV Versions We Know

We can upgrade you regardless of the NAV version you run for your business. We are thoroughly familiar with upgrading all versions of Dynamics NAV, Navision, and Dynamics 365 Business Central. In fact, we can support older Dynamics versions even if Microsoft no longer supports them.
Version
US
World
365 BC/Dynamics NAV 2018
Dynamics NAV 2017
Dynamics NAV 2016
Dynamics NAV 2015
Dynamics NAV 2013 R2
Dynamics NAV 2013
Dynamics NAV 5.00
Dynamics NAV 4.00
Navision 3.60, 3.70
Navision 3.01, 3.10
Navision 2.50, 2.60
Navision 2.00, 2.01
Navision 1.00, 1.10, 1.20
Avista 3.53, 3.56

Our Process

Here’s a simple process to engage with Liberty Grove to upgrade your system and start enjoying the latest Microsoft innovations:
1
You fill out a discovery form.
2
You send or otherwise arrange for us to get a copy of your database.
3
We'll provide you with a fixed price quote.
Part 3 is a favorite among our customers because it provides price certainty and eliminates financial risk from the upgrade process.

The only exception to this process is if you have extensive customizations and/or third-party add-ons to your system. In that case, we will need additional information to complete our quote. The good news is some of those customizations may not be needed because that functionality may be in the new version, or a proven third-party app may satisfy your requirements. 

Our Measures of Success

All your data is migrated, and no data is lost.
All your add-ons and customizations are brought forward or replaced.
The new system is thoroughly tested before it goes live.
There is no unplanned downtime.
The upgrade comes in on schedule and on budget.
The question is whether the team doing the upgrade can execute, which brings us to…

Our references

Prior to doing business with us, we’ll be happy to provide you with extensive references for our upgrade work.

Want Superior ERP Services for Implementations, Support and Upgrades?

Reach Out to our Experienced Liberty Grove team for Flawless Results.
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